Taxes and fees that are shown are estimates only. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. They reached out before my arrival and asked if I had any needs. It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. The coffee was self service with a multi-functional machine to dispense espresso, cappuccino, etc. The spa is excellent, and the on-site Southgate Bar & Restaurant is popular among visitors and locals alike. JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. I swiped my credit card for the standard $150 security fee and proceeded to the room. When I told the front desk they said a manager would contact me. JW Marriott Essex House New York , +1 212-247-0300 4.2 2281 Reviews View rates Overview Photos Rooms Dining Fitness Spa Local Area Map Meetings Weddings Offers View photos New York's Thanksgiving Day Parade This room was like an icebox box - literally. Housekeeping was spotty. SOUTHGATE Bar & Restaurant tempts guests with impressive views near Central Park South and delicious American dishes. 351 reviews of JW Marriott Essex House New York "A nice central location for a business or leisure trip to the city. Fabulous hotel! The location couldn't have been more ideal! more. We stayed for a few nights in a junior suite. The room was the typical tiny NYC size. I'm so glad you asked!First, there is the "destination fee" which I prefer to refer to as the "destination rip-off". Use Spot Hero app to park at countless nearby lots for a fraction of williamsR4048FB, Thank you for taking the time to let us know about your experience while staying with us. The restaurant was open limited hours with limited food. This July was horrendous. JW Marriott's New Spa Concept Says You Can, Hotels with Views of the Macy's Thanksgiving Day Parade in New York City. For a special occasion, indulge in our rooms with terraces overlooking Central Park. Finally our third room was acceptable but we had other problems. This is the version of our website addressed to speakers of English in the United States. Please feel free to reach out to me directly as well. The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, and Arabic. Upon arrival, the hotel had no bellman to help with luggage.Also this alleged five star hotel has almost no service. We chose the hotel because it was close to our daughters new apartment. Essex House told me that I booked the room on a AAA cash rate. We hope to welcome you back on the next trip to NYC, we have made some significant changes since Memorial Day and our increase of associates are also so happy to see our most valued guests traveling. JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. All the best! The breakfast that was included was just ok. Id recommend eating at one of the many restaurants in the neighborhood. Conveniently located restaurants include La Grande Boucherie, Loi Estiatorio, and Patsy's Italian Restaurant. Ask 4425Travel about JW Marriott Essex House New York, We compared the lowest prices from 8 websites, We compared the lowest prices from 9 websites, voco Times Square South New York, An IHG Hotel, Courtyard New York Manhattan / Times Square. From the customer service to the set up to the, Adriana P. said: Where do I begin? I then had to call Essex House AGAIN and speak to someone in Accounting and ask that the email showing the refund be sent to me immediately. Modern take on an American steakhouse serving up killer steaks and fresh seafood. In fact, one towel was actually fraying.--Definitely avoid the restaurant!!! What?!! I had experienced great memories in this iconic place. The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. JW Marriott Essex House New York - Fitness centre entrance Additionally, the hotel has a small fitness centre located on the third floor, with all-new modern treadmills, ellipticals, weight machines, and free weights. the location is beyond fabulous. I finally received an email Christmas Day from Marriott informing me that the refund would be on my credit card by 12/28 and if it's not there to respond to their email to let them know. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. Are there any historical sites close to JW Marriott Essex House New York? Upscale Italian seafood boasting 2 Michelin stars in a fine dining atmosphere. Your . Review tags are currently only available for English language reviews. Staff does their best despite the circumstances. JW Marriott Essex House New York offers its guests a full-service spa and a 24-hour fitness center. Location is terrific. Crowne Plaza Times Square Manhattan, an IHG Hotel. I asked her to please email me confirmation of that and she said she would. A luxury environment where there are always opportunities for professional growth and recognition. Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests. Having lived in New York it was great being back as a tourist and staying here. The city is full of hotels some towering high on iconic roads and others tucked away on busy pedestrian streets or in sleepy boroughs. At this point I have no idea if they will even redeem my free night certificate before it expires--that's their problem, not mine. Popular attractions Rockefeller Center and Broadway are located nearby. Midtown West, New York City, New York, United States, 8 Hotels With Views of the Macy's Thanksgiving Day Parade in New York City, Leaf peepers delight: Where to Stay to See Fall Colors, Best Hotels for People Watching in New York, Best Hotels for Celebrity Sightings in New York City, Trump International Hotel and Tower New York, The 10 Best Places in NYC to Watch the Macy's Thanksgiving Day Parade This Year, 8 Important Things to Know Before Booking an NYC Hotel, The 7 Most Beautiful Places to Ring in Spring in 2016, NYC Marathon 2015: Hotels Along the Route, Macy's Thanksgiving Day Parade: Nine Hotels on the Route, Can You Relax in Just 15 Minutes? Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. Rooms with Macys Thanksgiving Day Parade views are available. In hospitality, JW Marriott Team, I was in NYC for the CNN Heroes 2022 televised show and event festivities Dec. 10-12 hosted by Jelly Ripa and Anderson Cooper. Lunch In hospitality, JW Marriott Team. [2] This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Finally our third room was acceptable but we had other problems. I expected location and the building itself to be wonderful. The room was spacious for New York and had the look of faded luxury. Many units have large windows overlooking Central Park, but others have views of either the street behind the hotel or a wall. Languages spoken by staff: laura.burton@marriott.com. Well, those behind the spas at JW, The Macys Thanksgiving Day Parade is truly a sight to behold so its no wonder that visitors flock to see its fabulous floats. more. We mentioned both before we arrived. In New York, the average nightly rate for 5 stars hotels is $1,131. The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. The restaurant was open limited hours with limited food. Weighing the pro's and cons, the pro's greatly great points greatly overcome the complaints. We finally had the engineer come, and he said oh well the heat is off in the hotel. Review of JW Marriott Essex House New York Reviewed November 4, 2022 This is a very beautiful and clean hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This 4.5-star hotel is 0.6 mi (0.9 km) from Broadway and 0.6 mi (1 km) from Times Square. Claim your listing for free to respond to reviews, update your profile and much more. It's a great option near the Javits Center or Madison Square Garden;, A modern boutique hotel with mid-century inflections, the 208-room Quin has all the amenities and attributes for a luxury Midtown Manhattan stay. No oversized vehicles. +1 212-582-5100 Open for Lunch & Dinner Ask 171peggyb about JW Marriott Essex House New York, Worst five star hotel experience ever, bar none, Ask humblehedonist about JW Marriott Essex House New York, Ask Thomas L about JW Marriott Essex House New York, Ask NycVen13 about JW Marriott Essex House New York. Insider Tip The concierge has personally curated a unique tour of Central Park. I had booked my reservation using a Marriott free night certificate of 85k points that was set to expire on 1/1/23, plus an additional 15k points to hit the 100k point room rate. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. The rooms are nice sized with furnishings that are a bit dated. Staff was superb, as was the stay. If you would like to reach out to us with your stay information, we would gladly follow up with you to make this right. Sheryl Crowhas been photographed walking out of the golden doors, andAngelina Jolieis rumored to own a penthouse here. Restore your energies with a relaxing spa treatment, work out in our modern fitness center or indulge at SOUTHGATE Bar and Restaurant after a day exploring New York City. Retail is sparse on these park blocks, so there's very little indigenous street life; virtually everyone you'll see there will have a camera hanging around their neck. Major attractions such as Times Square, Rockefeller Center, St Patricks Cathedral, and the MoMA can all be found within a 15-minute walk of the Essex House. I am so sorry to hear about this experience. Breakfast in the on-site restaurant was a complete waste of money. This room was like an icebox box - literally. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. My wife and I wanted to attend mass our first morning there at a nearby RC church. Bed was comfortable enough, towels were nice. Overall this is a nice hotel in a great location but feels like nothing special. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles). The hotel is pricey and Im not sure we would have stayed there if we didnt have points to use. You should pay a bit extra and to have a view of the park. JW Marriott Essex House New York. Getting around to the Central Park is few blocks away . I cant begin to describe the horrible nature of our recent stay at this hotel. No room service. Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. Runners will put their best (and fastest) feet, If youve ever been, you know that seeing the Macys Thanksgiving Day Parade in New York is an entirely different experience than watching it on TV. JW Marriott Essex House 160 Central Park S, New York, NY 10019 Units 12 Agent listings 0 Other listings $949,000 1 bd | 2 ba | 850 sqft For sale - Unit 1029 Listing by: Brown Harris Stevens $1,049,000 1 bd | 1 ba | 740 sqft For sale - Unit 1020 Listing by: Oxford Property Group $1,049,000 1 bd | 1 ba | 705 sqft For sale - Unit 1151 This is a complimentary event but RSVP is requested: nycexreservationpackages@marriott.com. The hotel offers a distinctive collection of premiere suite accommodations, including the JW Terrace Suite, Central Park Terrace Suite, and Presidential Suite. However, just two blocks east is Fifth Avenue, home to some of the most exclusive boutiques in New York City. The location is amazing! The rooms were also clean, modern and amazing views of the park. Imagine my surprise the day after I check out when I discover that my free night and 15k points have been refunded to my account, and the hotel billed me for $1022!! There were no tea/coffee making facilities in the room - all this a luxury hotel! JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. Z30650Tmelissar, Thank you for taking the time to let us know about your experience while staying with us. I would say my expectations are high. Open for Read the latest reviews for JW Marriott Essex House New York in New York, NY on WeddingWire. I've been on the phone with Essex House or Marriott Bonvoy almost every day since then while one blames the entire situation on the other person. The iconic "Essex House" rooftop sign was installed in 1932 and has since become a fixture of the city skyline. The Staff was extremely professional, cordial and accommodating. She then called me back approxiately 20 minutes later to tell me my entire booking was on points. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Join us for signature brunch selections or after-hours drinks at the cocktail lounge, which is open until 1:00am. Own or manage this property? We enjoyed beautiful views and could even see famous Wollman rink in Central Park right from our window! The lobby, with its magnificently elaborate floral arrangements and marble columns, is grand, but still has some cozy nooks to lounge. The Essex House is more expensive than the less iconic, less well-locatedBenjamin, but it offers a similar level of luxury and also features an in-house spa. Without actually saying No, no, f*ck off, the entire hotel staff have done an exceptional job of conveying that exact message.In terms of the room, I understand the premium in New York, but even then the room is small and mediocrely furnished. Our associates are excited to have guests traveling again and I can assure you this is not the stay we would want for any guest let alone one of our most loyal members. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. Gary understands the secret to the hospitality business: Make every guest feel special! Which languages are spoken by the staff at JW Marriott Essex House New York? We weren't expecting an upgrade but it would have been nice and the hotel didn't see busy at all to be honest. A la carte concierge services include: 24 hour room service, bell desk, valet parking, spa, fitness center, sauna and steam room, housekeeping, a business center and an award-winning restaurant. Health club is inadequate. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. The JW Marriott Essex House's premier, SOUTHGATE Bar and Restaurant is named after the iconic hotel's location on the southernmost part of Central Park. Please see our partners for more details. Thank you!!! Which room amenities are available at JW Marriott Essex House New York? laura burton, Guest Services / Front Office at JW Marriott Essex House New York, responded to this review. 2 Double Beds. Thank you for your response, we appreciate all feedback. What are some of the property amenities at JW Marriott Essex House New York? Booking a hotel can be one of the most daunting elements of a trip to, Introverts are often thought to be shy and timid, though recent studies have shown that this isnt always the case. Guests can relax and enjoy a variety of beauty and spa . All rooms are outfitted with plush king beds that have pillow-top mattresses and duvets, and most units have enough space for a crib or a chaise lounge. Lobby and common areas are very nice. This room was like an icebox box - literally. The restaurant was open limited hours with limited food. one day well be back to this stunning hotel! Sure, introverts may relish their alone time, but some just function better in smaller groups or in shorter social periods. Thank you for staying with us at the JWM Essex House New York! Does JW Marriott Essex House New York offer any business services? JFK Airport is about an hour away by car (though driving times vary widely depending on the time of the day), while LaGuardia can be reached in 30 to 50 minutes. The Essex House is located just across the street from, and on the southern edge of, New York's magnificent Central Park. However, all suites feature sofa beds for two additional guests. They hadn't bothered to refill the tissues in the bathroom from the prior guest. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. However, only suites have coffeemakers (free coffee is available in the lobby), and both internet access and safes are an extra charge. The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. No surprise that that never happened. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Nearby attractions include Big Apple Jazz Tours (0.06 miles), Jazz at Lincoln Center (0.3 miles), and Carnegie Hall (0.1 miles). JW Marriott Essex House New York 160 Central Park S, New York, NY 4.3 Excellent 1000 reviews Verified reviews 5 - Excellent 540 4 - Good 288 3 - Okay 112 2 - Poor 43 1 - Terrible 17 4.4/5 Cleanliness 4.4/5 Staff & service 4.4/5 Amenities 4.2/5 Property conditions & facilities 4.2/5 Eco-friendliness Write a review 5/5 Excellent Carmen What has ensued since then is absolutely absurd. If you're like us and expect to get what you pay for with regards to service then you're in the wrong place at The Marriott Essex House. With marathons picking up speed and popularity across the globe, were happy to call the host of one of the most popular The New York City Marathon home. & Nothing I can do. Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and slippers Review tags are currently only available for English language reviews. The concierge breakfast buffet amenity for elite members may be about the best in the country. The heavily touristed crosstown street it sits on, Central Park South, is a mix of high-rise hotels and high-end apartment buildings. Bathroom small but functional. Thank you for your feedback. This July was horrendous. Here, there was nothing more than stale bagels and luke warm 'hot' food every day! We could see the park - but our room was on the side of the building so it was more of a partial view. A chaise lounge was very worn with material missing on a section of the piping. By proceeding, you agree to our Privacy Policy and Terms of Use. But the most gracious reception I ever met was Hanna , very sweet and accommodating. Where are corporate standards? We went to the front desk they gave us another room. 0.1 miles from JW Marriott Essex House New York Restaurant Room service Special offer Visit hotel website 2022 Hilton Club The Quin New York View Hotel 3,697 reviews 0.1 miles from JW Marriott Essex House New York Free Wifi Fitness center Visit hotel website 2022 Thompson Central Park New York View Hotel 242 reviews Great conversation This property always exceeded my expectations . No room services, no fridge in room, not even a tea kettle. JW Marriott Essex House New York 160 Central Park South, New York, New York 10019 USA +1 212-247-0300 4.2 2221 Reviews EXCLUSIVE AMENITIES Mobile Key Digital Check-In Service Request Spa Guest Room Entertainment Hotel Deal Family Time Package Need to Know Guaranteed Connecting Rooms Two Nights Minimum Promotional Code: ZE2 What's this? While sipping our cappuccinos, we missed the barista made brew we are used to almost anywhere in France and Italy and at most upscale hotels in America. The JW Marriott Essex House features a total of 17,544 square feet of meeting space across 14 different meeting rooms. 160 Central Park South, New York, New York, USA, 10019, Per room - 1 pet 25 pounds max with USD 150 fee and signed waiver at check-in. I truly apologize that you were not contacted by our team. I expected location and the building itself to be wonderful. The menu at DANIEL is a symphony of the seasons, inspired by the traditions of French culinary heritage. Join us for signature brunch selections or after-hours drinks at the cocktail lounge. Is the insurance company watching?No convenient electric outlets or USP ports on one night table.Robes and towels are old and hard. Please feel free to contact me to discuss in more detail laura.burton@marriott.com Thank you. Experience the recently redesigned spaces and luxury amenities at JW Marriott Essex House New York. It's a real shame that the great Marriott company has to subscribe to this nickel-and-diming of guests.DANGEROUS: slippery shower floor and no grab-bars. We were led to believe this was a luxury hotel?! Guests can relax and enjoy a variety of beauty and spa treatments. They have him toys upon arrival, were very kind and super attentive to us..Things are limited with Covid-19 so the lounge for elite members doesnt offer a real breakfast.I think more could be done here perhaps to offer delivered eggs or something upon requestHowever, overall would come back here with my family again.
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