Find the "TRS Telephone Numbers" section to get the specific number you need. Inspector General, Privacy Policy - USPS I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. Postal Service Information and Contacts | Postal Regulatory Commission To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. Well guide you through the process. If you have trouble using one of the following, please give us a call. Contact Us | USPS For answers to frequently asked questions and customer service help: click here. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Write or email your complaint to USPSs Consumer Advocate office at. PAGR Consumer Info | Postal Regulatory Commission USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. File a U.S. The webpage is organized to provide consumers . By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601, FOIA/Privacy Act Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Email Us | USPS Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. Instagram. Pitney Bowes, U.S. Mailing Solutions. They always put the package inside by our door, where it is safe, and they ring the bell. Saturday 8 AM 6 PM ET. Use our online form to answer a few questions about your issue. Alert Postal Inspectors to the problem and prevent others from being victimized. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . If you still need more help, see the contact information for technical support, Postal Store orders, and more. I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. Postal Service complaint Find out how to file a complaint with the U.S. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. Email: USPS Customer Service NATIONAL CONSUMER PROTECTION WEEK March 28, 2008, Area Consumer Affairs Managers and Customer Service Program Specialist Contacts. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). Consumer Affairs - USPS They will get you the answer or let you know where to find it. Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. 1401 W Fort St, Rm M-157. Monday - Friday 8 AM - 8:30 PM ET. Do you need information? Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. Customer Reviews are not used in the calculation of BBB Rating. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. If youd like to speak with a representative about another issue with your package, please call us. GBPCC Industry Contact: Timothy O'Connell. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. File an Online Complaint | Office of Inspector General OIG Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. Area Consumer Affairs Managers and Customer Service Program - USPS Get contact information, hours, and more. It is now over a month and I am still unable to access my mailbox. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! The most common questions have to do with tracking packages or delayed delivery. Find the "TRS Telephone Numbers" section to get the specific number you need. This is why I am contacting the BBB.The ZIP code is *****. Consumer Affairs Office Locator | PostalPro - USPS USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. Learn more about what the Office of Inspector General FOIA Team can help you with. Closed Saturdays, Sundays, and Postal Holidays. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. Postal Service about lost or stolen mail or mail fraud. They are literally right in front of the mailboxes and they are available. Suite 200 Get email updates on the latest OIG news. Use their online contact form. Complaint About Mail Service Use the USPS website's Email Us form. See details. Closed Saturdays, Sundays, and Postal Holidays. Federal government websites often end in .gov or .mil. The number for that office is. The lady I spoke with last did a great job. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation When they in fact did not. If youd like to speak with a representative about another issue with your package, please call us. Postal facilities are closed on federal holidays. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Monday Friday 8 AM 8:30 PM ET Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . Connect with our customer service representatives to help resolve your issue and get back on track. . Get email updates on the latest OIG news. Monday Friday 8 AM 8:30 PM ET I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. Find the best way to get help and connect with USPS. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? Office of the Consumer Advocate Monday Friday 8 AM 8:30 PM ET Postal Service guide to mailing services: click here. File a U.S. Postal Service complaint | USAGov USPS Corporate Account Address Element Correction / Address Change Service BBB is here to help. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. If problems occur, they are in the best position to investigate the issue and fix the problem. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here I purchased a home in a community that has a cluster mailbox. We are always home because we work from home. Box or the front desk has not received it. How do I Navigate the Interactive Voice Response (IVR) System? ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. Email: george.r.kippenhan@usps.gov. Instead my mail is being returned to sender. Please note that tool is to find a local office. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. Connect with our customer service representatives to help resolve your issue and get back on track. 412-359-7829. . 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Complaints against the government | USAGov But some circumstances warrant notifying us here at the OIG, or the U.S. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . Something should be done and they need to be held accountable. Copyright 2023 by United States Postal Service Office of Inspector General, For general inquires regarding our office, please call. I have gone to post office continuously to see if locks were changed and my keys available. Get contact information, hours, and more. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Welcome to USPS.com. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS YouTube. i have posted on ******* and ******** about the bad **** in ****. To find your local District Consumer and Industry Affairs Office: click here. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service.
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