You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Some Car Rental Companies in some rental countries may also require an International Driving Permit. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. When you rent a car, you will usually need deductiblecoverage. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please note that all additional drivers must also show a valid driving licence at pick-up. In all these cases, you will receive no refund of the money you have paid. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Please read carefully the terms of the Car Rental Agreement before signing it. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Due to this protection, it cannot be read by any third party. It is highly recommended to call the police even for the smallest of damages. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Expired or provisional licences will not be accepted. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. You can present the voucher either in a printed version or a digital form (such as from your smartphone). damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Amendments can only be made up to 48 hours before the pick-up time. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Keep copies of all relevant documentation you are asked to complete. www.wisecars.com. 1 Previous_Golf_5959 2 mo. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. We offer a price comparison of major and independent car rental suppliers around the world! Anyone can write a Trustpilot review. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. It is entirely up to the Car Rental Company whether they decide to do so or not. All related documentation must be kept if an insurance claim is submitted. However, please keep in mind that any changes that you make to your booking will probably change the rental price. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Experience right now is good only just booked will have to wait to see when I pick up the car. They were cheap but the quality of the car was the worst I have ever seen on a used car. The use of our website signifies your acceptance of these Terms of Service. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. The price is at end only a quarter of thee rate! Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Wisecars cannot amend the drop-off time once the rental has already begun. If you do not agree with any part of them, you must not proceed with your booking. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please make sure you return the vehicle to the same rental company from which you collected it. Please keep in mind that any changes that you make to your booking will probably change the rental price. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Garantljuk, hogy minden rtkels vals. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Mr. Mateusz. There are too much additional insurances taxes etc. Wisecars Protection Package ensures that you are protected should anything go wrong. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Even a basic insurance. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. All bookings include free cancellation up to 48 hours before the pick up time. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Wisecars does not own or operate any Car Rental Companies. I will give you a five star rating. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. It is highly recommended to call the police even for the smallest of damages. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. It might take your bank extra time to settle the amount. Excess Protection covers up to USD 1000 of your excess. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. One of our helpful agents will be in contact with you to address the request. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. They may be needed if you wish to make a claim. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. What's Wisecars' cancellation policy? 2023 Wisecars. Your contract for car rental will be between you and the Car Rental Company. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Even worse, they've created hundreds of fake 'good' reviews to fool people. You can upgrade your car before you start your trip. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Here are 8 tips for writing great reviews. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. I'M TRULY IMPRESSED. 2023 Trustpilot, Inc. All rights reserved. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Mi az a Trustindex? You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). they are untrustworthy. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Wisecars believes in protecting your privacy. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Dear Allan,Thank you for sharing your customer service experience with us! Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. 8 Feb 2023. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. When you rent a car, you will usually need excess coverage. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Very easy process and had the best price on the internet. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. This one doesn't really need an explanation. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. I read other reviews from this company after this had happened and that is a common . Just scroll down to the bottom of this page and create a support ticket. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. We used in October 2022. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Honestly, never use third-party companies to rent a car. The use of our website signifies your acceptance of these Terms of Service. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Their cancellation policy is flexible and their customer support seemed quick and very helpful. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. The rules that apply to the main driver also apply to any additional drivers. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Your contract for car rental will be between you and the Car Rental Company. What's Wisecars' cancellation policy? Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. 2023 Wisecars. Wisecars does not take responsibility for partners response times. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. This is the second time we have booked with Wisecars and had amazing service. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. I had rented cars for myself and others through Wisecars many times. This information must be sent via email and give Wisecars the relevant details of the incident. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Due to this protection, it cannot be read by any third party. Renting a car and want to make sure you know how car rental works? Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars is an independent travel broker who does not represent any particular car rental company. provided by the customer's credit card company. Save. Wisecars will inform the complaint submitter on how to proceed if needed. What's Wisecars' cancellation policy? Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Wisecars believes in protecting your privacy. She was very kind and helpful! Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Wisecars will not sell or rent any personally identifiable information. All cancellations outside of the aforementioned timeframes will not be refunded. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Trustindex ltal hitelestve. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Wisecars (collectively we, our, and us) is an international vehicle rental broker. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. No way has this company got 4.5stars. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you.
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