i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. There is no expiration on our Gift Cards or Store Credit. The one thing I forgot to pull from the purse was its original tag with the designer's name. I tired on the costume and it didn't fit. I said what about me? They refused to return my item due to the descriptions on receipt and tag not matching. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I requested a manager and he was the manager. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I've returned with a receipt tags on within 24 hrs of the 30 days. This woman will be fired and I will do whatever it takes to make this happen. Even tho I was w step below mgt. Can I use my receipt as my store credit ? If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. Happy holidays, I hope this was helpful in answering some questions. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? NO Businness Ever should be taking back used items! Walmart Marketplace Return Policy. The back of the receipt doesn't disclose this return process either, neither does their website. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. Our return policies are always subject to local, state and federal restrictions. Remember any broken or damaged items can't be returned. Needless to say I threw it away and wasted my money! I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. For cards . If the tags are off and you don't have your receipt your damn problem. I will never shop there again nor recommend them to anyone base on there return policy. I paid $21.99 ($24.10 with tax) in cash. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. I will never shop in this store again. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. I couldn't find the receipt. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . Having a receipt will marginally increase the chances of your return request getting accepted. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. No, merchandise cannot be purchased online. will be: "it's because of dishonest people". Cashier needs to learn more about return policy of Ross. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. See Also: The 2 Best Days to Shop at Ross to Save Money. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. How long does a refund take to appear on my creditdebit. Tap debit card. I've shopped at Ross in Baltimore Maryland and Houston Texas. She says "I know you didn't wear them but that's our policy". I'm the shopper who hates to try clothes on in a store. I purchased one item for approx. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. The swimwear and lingerie return policy is the same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached. I'm just hoping that someone can explain this policy to me. No. I have returned items before, with the receipts, and have had no problems. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." In the case of watches and jewelry, exchanges may be made at the store where you made your purchase, assuming you still have the receipt. Associates returns must be done with a receipt. The exception to this is if you pay with a check. NO ONE! (For emphasis: 60.92-35.93= 24.99). I think I have a receipt. Store credit never expires, and you can use it at ANY ross, regardless of state. I buy at one and return to another without any problems. How stupid!waste of time. I had save my receipt I waited for the longest time on line. Return the item with its receipt and do not remove tags (if any) from any items. Obviously it doesn't have price tag but some other tag. All the associates and customers are required to wear masks inside their premises. Consider this when purchasing fragrance. Visit the nearest store. Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. . It can take up to five business days. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. I'll get all the deals. It's like "Thanks for your money, now f*ck off! I have been trying to have her but she trying to sell her home. 5. Message*. I am not "computer literate" so if I don't do this correctly please direct me on what to do. I did not use it, damage it or wash it. article at here. Some stores are a bit different, but most are pretty fair about it. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. I'm not a habitual Ross shopper. I'm at a lost for money. Preferred In. I was within the 30 day return date, had the original receipt, all the tags were attached. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. I Had My Receipt And Used Cash. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! That afternoon, my cell phone fell out of the zippered pocket. A credit card is guarded from fraudulent activity and some . 4 trips, a lot of waiting in line. You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. For information about Associate resources, please visitMyRoss.rossstores.com. I have made plenty of returns with no issues. People will pay more for an item if there is better customer service. How are you going to deny me an exchange when all of the tags are attached to a gift item? Ross uses a 3rd party refund verification system and tracks your returns by using your ID. I am waiting for Ross to return my email about what company does collect this info. The belt buckle completely fell apart and couldn't be fixed in less than month. By the way, my mom is 84. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. Now he's out $21.00. Also who cares if someone knows your divers license number, that os not sensitive information. Once removed it is up to the store's management whether or not they allow you to return the item. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I always plan on a store credit when I return items. I love Ross and I hate the customer services at Ross stores. I am very disappointed in ross and use to be a regular customer. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. 1: Asking for an ID. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Suck that I am I week over my stupid 30 days policy! The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. Estimated Refund time: Credit or debit card. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? We will review your message and reach out to you. Being a manager of a corporate store i would try to help everyone out. To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. He added that he would accept the ID of her son who was with her. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. Yet, all tags on items and they had no damage. Just BAD business ! I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. Your Estimated Total rental rate is calculated based on the information provided at time of reservation. Any relationship counselor will tell u that. I find it extremely unfair that they are literally ripping off customers who pay for their items. How can I return to ross. I feel they could of made an exception since the product was clearly defective. I stood on line for 10 minutes (with only two cashiers). One I had the receipt for and the second pair I did not. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. Picture frames, shoes, etc. TrippingGoat 2 yr. ago If merchandise was paid for with a check, cash will not be issued for five (5) days. She expressed a desire to simply get a credit to buy another dress that would fit. It's ridiculous because I didn't see on the back of receipt that can't return to other store. This is something that the employees in Ross stores have no control over, it is sent to us like that. Went to Ross at the Kendall and US1, Miami, Fl. Return Credits.
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