Avoid at all costs. Your agreement end date is not until 10/31/2021. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. International Association of Better Business Bureaus. The company left an official comment on this complaint. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Please advise what can we do to get back our retainer refund? It is IMPOSSIBLE to get them to stop charging. I was a customer with a licensing agreement set to expire on December 31, 2022. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Verification can help ensure real people write reviews about real companies. 6. Transparency is very important to us, and all services can be opted in/out through your online account. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Please email me at Lorraine.brule@regus.com with your company name and details. If you were to take direct space or a sublease you would also see these fees in your rent annually. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Best regards,Michelle Spire. Thanks again for your comments which help us improve. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Customer service is simply poor. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You should do so via your online account (www.myregus.com). DO NOT give them your payment info, DO NOT sign with them. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Requesting your refund is easy. I look forward to receiving more information from you. Flexible Workspace Designed Around Your Needs. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Contact the organizer to request a refund. Unacceptable billing practices. Briana got my call. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. I couldnt see your email address or Regus account reference in your message. What a ridiculous it is! this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Sent numerous emails to account. This company bills you for services you do not use. Suggested companies are based on peoples browsing tendencies. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. August 31 After being in my new office they are increasing rent by 8.7%. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Unacceptable billing practices. September 14 (Update) Do not delete my post! We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. I contacted them about how processed my case after paying the fee for a virtual office. GO LITERALLY ANYWHERE ELSE. We find it very unfair that for this reason you post a very visible, insulting and untrue review. I would love the opportunity to help further but havent been able to identify your account. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Regus does not communicate with customers via telephone. Turned up at 450 Bath Road, Heathrow. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. They charge an excessive retainer fee. We have checked and cannot find any payment details set up in your account. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. I still did not hear anything back from them. We also ensure all reviews are published without moderation. We appreciate your business. Hi Mike, Im sorry if you felt the need to escalate this. They said usually they will refund the retainer one month after the lease is over. Your satisfaction is very important. The additional increase in your monthly fee is due to the annual indexation. Your satisfaction is very important. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. When they try to collect the rent, their speed is very fast. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. This complaint was posted by a verified customer. There is non existent customer service department. Not only that, it's hard to get hold of their accounting department. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. How BBB Processes Complaints and Reviews. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Find event and ticket information. Stay away!! My contact end of March 2021. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We have office space and more to suit all budgets, in every city of the world. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information It can take many months and still not response. Jan 01 - Aug 31 If you refuse to pay their bogus invoices they will send you to collections. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. According to its policy, the retainer took 30 days to get back to the tenant. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Such a transfer may require entry into a new agreement. As you did not process this correctly, the agreement continued an additional month. However, we will ask you to go through some security steps as part of our fraud-prevention policy. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Lease period: April and May 2018 Company CEO: Linda Worthington So now you can enjoy more, for less. I am a small business and cannot afford any of this. this is absolutely gross and scam. And whatever the future brings, were able to handle that too. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Its an automated process. It is IMPOSSIBLE to get them to stop charging. No staff available for contacting on the event day. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Unfortunately, we're unable to help you because we don't have your account information. October 8 Kind regards, Lorraine BruleGlobal Customer Service at Regus. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Dont lie to customers. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. My Regus ID: ********. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. That exception is made on the understanding that an additional service retainer is payable. They would not remove the items that I didn't want. Regus keeps its policy for payment from customers, only. Once they sell you something that will be the end of you being treated as a valued customer. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Absolutely unacceptable behavior. Customer service is simply poor. I sent Briana of Regus an email about how the procedure was going this week. Sandra promised me to escalate my procedure below, however, when could I get it safely? Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. No staff available for contacting on the event day. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Requesting your retainer refund is very easy: simply log into your online account (i.e. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Absolutely unacceptable behavior. The vital skills students learn will be immediately applicable to their careers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Its an automated process. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Of course, she did not reply to me yet! Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. This company has the worst customer service I have ever experience in my life. Setting up an automated payment is straight forward and can be done through the online portal. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Appreciate your immediate reply. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Its an automated process. A member of our team will get back to you as soon as we have the details. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Office Space and Coworking prices are per person per month and are dependent on inventory availability. You should receive your refund within 30 days after your end date. I called them again, which procedure took my time for 3 hours. Its a healthier, greener, flexible, and more cost-effective way to do business. 4. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Our invoices are due on the payment date that is displayed on them. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. (Sandra, I used the portal at first, however, your system made an error.) Where appropriate, well also take steps to prevent the situation from happening again. Start checking the messages customers send you. Please note: Change Management is 1-day training program (Friday). It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Their billing is confusing, they billing customers one month ahead. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Eventbrite page will show up only the start dates of all training sessions. Regus helps businesses find and create the right workplace for their people. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Hi Stephen, Requesting to have your retainer refund is an easy process. I sent Regus how my retainer process is going? Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. We use dedicated people and clever technology to safeguard our platform. I couldnt see your email address or Regus account reference in your message. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. The complaint has been investigated and resolved to the customer's satisfaction. We have a team of specialists available 24/7 to help you find the best solution for your business. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. We pay those as well. We will then confirm your payment date and amount. For a break between calls, browse the development's many shops and restaurants, or explore the . I asked a receptionist to help my issue to the Regus help desk. We will then confirm your retainer refund date and amount in return. Get Regus reviews, rating, hours, phone number, directions and more. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. She apologized to me and promised me to rush to send me it by coming Wednesday. I was a customer with a licensing agreement set to expire on December 31, 2022. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I cannot stress enough the lack of professionalism and poor service. Hard revenue focused. but when u need support / CS to talk and solve ur problems its literally non existant. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . As you can see from your statement of account, available online (e.g. Submit a complaint and get your issue resolved. I have been renting an office space at Regus in Kings Hill for over 12m now. BBB Business Profiles generally cover a three-year reporting period. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Using our center address on your website is illegitimate without an active agreement between us. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Hi Mike, Im sorry if you felt the need to escalate this. Don't be fooled by that. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. I couldn't get my retainer and called them. They would not remove the items that I didn't want. Our coworking spaces are designed with collaboration in mind. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Regus are not transparent with their pricing. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) I could talk with Myesha. We have a team of specialists available 24/7 to help you find the best solution for your business. It made me crazy and I asked him to talk with Myesha or Dom. Any that you do not require can be opted out through your online account. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Helpful (1) Alice C. on 9/22/20 Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year.
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