When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. All prices are subject to availability and can be withdrawn or varied without notice. Never miss a flight (deal) again See the chart above for the best number to call. Specified hotels may offer student discounts. We will confirm the correct price with you at the time of payment. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . If you have registered before, please check your registration is valid and has not lapsed. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Travel for less and live for more with deals, contests and more. StudentUniverse empowers young adults to experience the world with discount travel. Sometimes airlines provide us with fares we cannot display online, even to our members. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). A flight disappearing from your account typically means that the airline has cancelled it. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Failure to produce either may result in the provider refusing to honour the reservation. Change rules and fees can vary tremendously. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Amendment and cancellation policies differ per hotel. The tuition rate in force for all programs is based either on program or modality. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Choose one of them and take advantage of the discount! How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Were all working overtime to try and help as much as we can. These terms were last updated on 17 September 2018. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Advertised prices may be limited to travel within specified dates. Give us a call back when you're ready to rebook. +1 617 321 3281 if you booked online through our website. Search for the total number in your party and log in (or Sign up) as yourself. If you require your confirmation email to be resent please contact us. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. All flights are non-transferable and cannot be used by anyone other than the ticket holder. Please check that your passport is valid for 6 months or longer than your intended travel time. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. We have unique discounts available for students and anyone under 30. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Sometimes airlines provide us with fares they do not want displayed to the general public. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Good. When youre ready to use it, you can check flights on our website to have an idea of what you want. If you look up reviews of tripmate, you will see 1 star across the board. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. How much can I bring? The booking confirmation email or reference number must be given to the accommodation provider at check-in. We will try to reach you again as soon as we can. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. A change to your student status will not impact your travel credit. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Yes, your travel credit is good for the same airline as your original flight. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Baggage is entirely at owner's risk. However, some countries (Iceland, Greece, etc.) The airline will determine eligibility requirements for your companion prior to your purchase. Issuing Refunds to Credit and Debit Cards - Stanford University Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. All airline tickets must be issued in the name of the passport/photo identity holder. Please know that we understand and empathize with your frustration over this situation. Packages cover a Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. We will ask you for details about your experience to forward to our technical support team. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. This is very common, just make sure you have the card holder's permission! In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. You agree that you are bound by such additional terms and conditions. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. You will need to input your traveling companions' details before entering your credit card information. Have a look and see if there is one that works for you! Your travel credit can be found in My Wallet. Coronavirus FAQ | StudentUniverse Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Take advantage of our promo codes and special offers to save even more. You must comply with local government regulations. www.cdc.gov. Travelers are responsible for ensuring that they have all necessary travel documents and visas. You also can't split it between multiple flights. On the checkout page you can enter the details of the card you will be using. All accommodation ratings are set by the relevant provider. All airline tickets must be issued in the name of the passport/photo identity holder. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Transport and accommodation providers have differing cancellation policies and rules. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. Travel documents cannot be transferred to another person to use. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. All refunds will be delayed until the situation stabilises. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Coronavirus FAQ | StudentUniverse Refund Policy | Student Union - University of Tennessee Have I signed up before? Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. On the ticket, they have a link to go to the website of the airline. We are experiencing unprecedented volumes of calls and messages at this time. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. 198 User Reviews. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. Reviews. Please contact us to see if your booking qualifies. It is entirely at the airlines discretion to provide you with a seat on a later flight. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). It depends on the airlines waivers and if the travel ban actually applies to you. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Studentuniverse Refund Policy Promo Code : r/DiscountSuave All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Airlines can change the price of airfare very frequently based on a multitude of factors. Studentuniverse Reviews | Read Customer Service Reviews of If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Travelers are responsible for ensuring that they have all necessary travel documents and visas. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. If you are not finding a price point that works for you, continue to check to see if something becomes available. Coronavirus Airline Policies - StudentUniverse Well be with you within a few days. We cannot guarantee the accuracy of any ratings set by accommodation providers. Refund Policy. No need to worry, your credit is associated with your original booking and not just your email address. All rights reserved. accommodation (c) vehicle rental or (d) other tourist services No need to worry, your credit will still live in My Wallet. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Most of our deals are available to be purchased online. Maybe. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Bad. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. To find out if there is a fare difference . StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Almost always, latest coupons and promo codes can be found there. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. If your airline is offering refunds, we can advocate for a refund on your behalf. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. We thought so! You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Youll be able to use it on StudentUniverse, for flights operated by that airline. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). We may correct any pricing errors on our website at any time. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". If your query is not urgent, please expect a delay in receiving a response. Please refer to your airlines policy for more details on when your credit has to be used by. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). It is entirely at the airline's discretion to provide you with a seat on a later flight. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Your order constitutes an offer to buy a product. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover.