Never again. 3 for $533.58. The moment you hit submit, they have your money and will not refund. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Total SCAM! Ticket master from now on! Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. New customers can take advantage of this exclusive discount offer! These people are thieves and liars. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes "We have currently put them on 'No Rating' while they investigate the complaints and . Lots of filter options to narrow down events. Beware. Vivid Seats. From over pricing. 5.5 Total Score. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Chicago Illinois This is absurd! We apologize that you didn't receive the tickets you requested, Charlotte. Vivid Seats Review Summary. The site didn't show the total of $632.10 until after I purchased the tickets. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. I got nfl tickets from them that never arrived. I had to buy either 1 or 3. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. For 2 and now the event is selling them for 25$$$!!! Vivid Seats is as legit as ticketing sites come. There were no humans to talk to to get my tickets before the event started. However, no matter what link they have provided I cannot access these tickets. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Tickets were electronic via phone. Report as inappropriate. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. The latest review was 2 months ago. He was very polite, professional, kind, and made the process very easy! Finally got my tickets and had a great time speaking to the very helpful gentleman. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! If I purchase both sets, will the seats be together? I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Do not trust Vivid Seats!!!! Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. But, what I'm reviewing . I thought maybe that was the seller. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Vivid charged me 78 dollars for a 30 dollar ticket. Terrible customer service. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Phoney Company! None of the options worked for us NEVER will I use this company again. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! I will never ever purchase from Vivid seats again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Terrible customer service. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I just want the tickets I spent my hard earned money on. All they say is their sry, well so am I! But, that won't happen with your company. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Submit a complaint and get your issue resolved. So, Vivid seats charged an additional $196. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Never received tickets or a refund let alone even an apology. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Never again. What are "Email Delivery" and "Instant Download" tickets? The market price provided by Vivid was over $500 per ticket. Paid $160 for a single ticket for a show that was rescheduled (twice). There were plenty of open spaces, but I wasnt allowed in. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. First time using Vivid Seats to get tickets. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. I highly recommend purchasing tickets from a verified seller on Vivid Seats. He reassured me of any concerns I had and was very patient with me. I had listened to his show on the radio (and bought many of his books) for many years. Save. Vivid Seats Culture At a Glance. She says no digital. I bought tickets 2 months in advance. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. and go to stub hub and . I had to purchase four more tickets that were handicapped seats from the venue. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Thank you, you have successfully subscribed to our newsletter! The second time was one of my worst experiences trying to buy event tickets. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Purchased parking for the Super Bowl. Vivid Tickets Loses Top Rating From Better Business Bureau After is vivid seats legit - Tecdud.com After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. There was not enough time to even get to the venue. I asked to print the tickets for my group but was told I had to use the electronic system. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Desired outcome: Disputed several times and no resolution till this day. 10.1K Ratings. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? We appreciate your patience. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. If you make a last second purchase, you are putting yourself at risk. Bought 6 tickets and only 4 were transferred. Crooks. Thank you for sharing your feedback, Gregory. We appreciate you bringing this matter to our attention and will be following up with you again soon. My tickets were not released until 1 week before the show. What 4 Analyst Ratings Have To Say About Vivid Seats. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. That clearly didn't happen bc I received NO TICKETS! I will never use vivid seats ever again. Vivid Seats Reviews - vividseats.com - Review Centre WONDERFUL Young Man. We are absolutely sorry to hear what you experience. With 30 mins. VividSeats.com = Robbery!!! | Los Angeles - Yelp Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Could never get the tickets. I had to call to verify that these seats are in fact in different rows one behind the other. I called before the event and after. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. I do expect a responce and an apology for this overcharge. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Absolute worst customer service ever. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. and their online chat system is useless. I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. 3 for $533.58. Customer service would not help since the event was technically postponed and not cancelled. Worst ticket platform that gives two sh*ts about their customers. For more information about reviews on ConsumerAffairs.com please visit our We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. How do I determine the seat numbers for a ticket listing? When I went on their "live chat" to inquire, they didn't respond at first . Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. You get an email when the tickets are sold, and then you either upload them or ship them. Desired outcome: Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Not game day yet so have not opened app for seats. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] We use dedicated people and clever technology to safeguard our platform. Agreed! Great service. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. The tickets were in TTC3 seats 30 and 31 in corner. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Ultimately, hung up on me. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I will not be using this company again and will never refer a soul. A. Amalia G. Today. Avoid this site and their markup fees! I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Please refund me the differance between what you charged me and what the tickets actually cost. I suggest never doing business with them. Group tickets DO NOT need to have electronic tickets. 100% Buyer Guarantee is a complete falsity. I have bought tickets through Vivid Seats for two different concerts. I never used them before but I know many people who have. My experience is consistent with those reported on BBB. The company says it "provides a legit, safe and secure platform. The issue was they didnt have the tickets, but had 2 close by. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. The insurance was $65.82. I did not get what I paid for. Most complaints are from ticket billing and delivery issues. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I had an expensive ticket to the Garrison Keillor show at Red Rocks. I own a venue. We're serious about getting you to the live events that you love. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Angel P helped me out. Leave the paper at home! She knew exactly what I needed and arranged to have it. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Chicago, IL 60606-0606. Request to speak to a Vivid Seats agent. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was charged $1, 053.00. A link has directed you to this review. Vivid Seats Reviews Home | Ticket Purchase Settlement I have documentation of everything and really wish I could attach it to this review to show proof of their lies. One can only hope these ticket monopolies will be better regulated in the near future. They are aware of this issue. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Great customer service skills. I asked to speak to the manager, told me there was no one above him. I do not expect Keillor to come back to Denver at his age. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. greenthumb47 , 2022-08-02. Contact Us About The Company Profile For Vivid Seats LLC. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. B. Berlinda G. Today , California. He was quick to answer my questions and quick to book my tickets. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services.