I was hoping it was a post offcie mix up. If you have any problems paying for your items, we . She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. So, I cancel the order and sent in a statement. Copyright 1995-2023 eBay Inc. All Rights Reserved. Omg I JUST heard that same story!!!! A neighbor may have picked it up, so it is worth asking around before you contact USPS. Press question mark to learn the rest of the keyboard shortcuts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 11. Once I listed a new in box item as white when it was really blue. Our app will file a claim in your stead, saving you time and a potential headache. For approved returns, Mercari provides a free shipping label to the Buyer. Yeah you filing that stuff 100% does nothing. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. The other thing that is suspect is their account was created the day they ordered the item. Buyer gave wrong address, and expects refund, who - The eBay Community 26-05-2020 Then find one of the facebook groups for sharing scammy ebay users and share his username. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But at least it was worth somewhat close to what the item I sent them was worth. Someone did this to me a few months ago. Thx for the link to reporting a buyer theres a couple people I need to report. The thing to remember is that these slip up were t. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) They needed his phone number but I did not have it. Loophole on eBay! That has happened to me. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. 26-05-2020 Made sure we sent all images to amazon as it was within 30 days of purchase. If you get the item back as a buyer you have the option to relist and recoup your outlay. Usps Signature Confirmation Signed By Someone ElseWhen all goes well Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Report the buyer. Am I protected against negative feedback in this scenario? "Hi. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I've never owned/sold a necklace like that. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Refunds and Returns - Mercari: Your Marketplace Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. I responded to the return but Im really freaking out. I had been using half sheet sticky labels for almost a month before sending out this order. Other platforms I never had a problem with over 6 years. NO Cash Refund for wrong purchased items. Its the reason Im looking into EBay Protection Program right now. Do not refund first and try to appeal after. In this scam, the buyer then accuses you of sending a damaged item. Or you can specify that the addressee must sign for the package or letter. As you say, I would explain to the buyer that different computers and devices show colours differently. I have multiple people selling my exclusive product for less that I sell it for on Ebay. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? So, that explains the different labels and (possibly) the Fragile stickers. I will try to ask the questions? Amazon Sent Wrong Item (What To Do, Exchange + Keeping) After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. The Fragile stickers could have been added at the GSP. The buyer will pay with a fraudulent check. Help for buyers and sellers. Copyright 1995-2023 eBay Inc. All Rights Reserved. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Offer to send him a return shipping label. The status says the item was "Delivered to agent," so the item shows as delivered. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. If the item is sold for more than $750 the item must have signature delivery proof. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. I have had a few people say they didnt receive their orders when I know I sent out to all of them. I have had my hosting company check everything their end and they say all is correct and working ok. Dispute the refund. It expressly says this in the PayPal Seller Protection terms. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Seller deleted listing immediately after purchase? I asked for a picture from the buyer and it was some plastic item. Same thing just happened to me and I was able to keep the earning. You can always appeal later. Read the feedback other have left for the person. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. They may even provide photos of the broken item. Everyone is covered except the credit card holder, whoever that is. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Go to ic3.gov and fill out the internet crime form. So we repaired and return an annoyed customer but couldnt do anything about it. Item compatibility is buyer s responsibility. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I know they will get their refund, but should I inquire at all? The email will state that the payment will be released to you once you have proven that the goods have been sent. Its ok but I like the darker one you had in your listing. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. It sucks. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Update 2: So my next step was to file claim with UPS. The item could have gotten mixed up during a customs check? Common eBay Scams: How to Spot and Avoid them - Comparitech A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. I sell on Ebay myself. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Good for you. Sizes: XS to 2XL. In order for it to work, sellers must provide proof of item delivery. And while I'll be cordial, it doesn't bode well. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Remember that if an offer looks too good to be true, it probably is. What's the return address? A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I have no idea how to get on the phone with a live human being? They offer some sort of limited-time discount in order to create a sense of urgency. If they do then you have to either refund or call eBay and try to make your case. Once they have the code, they disappear and make off with your gift card balance. How do you prove you sent A? If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. I lost my appeal. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. At first, it might seem foolish to pass up a generous offer, but often its a trap. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. The scammer will ask for the victims gift card number to use as payment. But I would like to reach more buyers. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Strictly No RETURN NO EXCHANGE policy. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Then maybe they won't send it back and you won't have to refund. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) This is what it takes to get ebay to appeal a return in your favor. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Am I supposed to follow up with Royal Mail or it is now his responsibility?