You can get a refund from StubHub by calling their customer service line. It reads Refund in Progress. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Its a bs. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Will I be able to get a refund . All of our tickets were void, fakes, frauds. He did not do that. You also have the option to opt-out of these cookies. I WILL NEVER USE STUB HUB EVER AGAIN. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. The refund will typically process within 5 to 8 business days. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. I want to know what the point of the "protection plan" is that they have? I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Describe your scenario and include any supporting evidence. I was able to receive a refund but we all know that does not help. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. I want a full refund as we lost jobs and need that money. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Just notified by email of event cancellation for Atlanta United vs Orlando. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. I simply do not understand how this can happen. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? The cookie is used to store the user consent for the cookies in the category "Analytics". This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. You can resell your ticket using either an app or a PC. You will enter your community username and new password and done! If I don't get a refund soon I'll be reporting theft to PayPal. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I would advise taking this route to get resolution from StubHub. Their poor customer service folks! Now they are saying they will give us a coupon for events canceled. Or am I screwed. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. DON'T BUY ON THEIR PLATFORM!!! I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Stubhub is such a ripoff. This is ridiculous never using them again. I'm out $282 because stubHub won't stand refund. UPS delivered my tickets, but now I can't find them. I WILL NEVER USE THIS SERVICE AGAIN. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Tons of others with stub hub purchases were going through the same thing. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I placed the call today, which is the day after. Up the food chain with a supervisor, still nothing. They said if I disputed it with my CC company they'll cancel my account with them. On Feb. 26, StubHub's general counsel was hailing the company's . Just bought tickets. I'm going to contact my credit card to see what my options are. Will never use Stibhub again unless I get a full tefundk. I have explained this to them and basically they don't give a crap. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. I would've been able to see Chris Brown. Called for a refund and they won't give me one and the manager hung up on me. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. If these are not available, you will likely get a full refund. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. He was waiting for someone else to send them to him. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Use of this website signifies your agreement to our. Never again will I use StubHub! I'm sorry but how is it their fault you messed up or your plans changed? We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. A total ripoff! DO NOT BUY FROM THIS COMPANY! View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Is Beyonces Tour Another Dynamic Ticket Price Mess? Check the StubHub Help Desk Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Is there any way to find out if its still being processed at all? Now what? StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. . I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. This doesn't make any sense and I transferred these tickets way early on before COVID. I lost my tickets. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. I agree I do not like their return policy. I went to use the credit on my account, and nothing showed up. LAST time I purchase tickets through StubHub. All Rights Reserved. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. That's why they have a return policy. Not only did it ruin our night, but it also cost us a lot of money for nothing! She said to late sorry. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. A lot of tickets sold on stubhub are individual people. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Now I'm done with them. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Combined with viagogo, we now span 90+ countries around the world. I checked by calling Ticketmaster. About WSJ. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. How long until my credit card is credited back? The potential loss of revenue facing Live. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. I purchased a ticket in February for a concert for over $800. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. i am not interested in a credit that expires so therefore am requesting my full refund. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. StubHub stopped guaranteeing cash refunds. Make the best possible case for yourself. But . Never use stubhub again. Very disappointed. i am not interested in a credit that expires so therefore am requesting my full refund. Save my name, email, and website in this browser for the next time I comment. Should have checked this site first. i have attached the information from the venue. Also how can stubhub charge me $176 when I never received any money for this purchase. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Have you made a mistake by purchasing an excessive number of tickets? StubHub has the final decision on whether or not you will receive a refund. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. to see the game on TV? 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Dworsky says he hopes she'll intervene. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Stub Hub stole from me. NEVER again! To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. There were two artists scheduled to perform. Too many other competitors out there doing it differently. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. View Ticketmaster Refund Policy. Read the full policy. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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"I finally got a supervisor on the line and he said 'No. It is taking Stubhub about 120 days to process refunds. them this was wrong and deceitful and did not get off the phone until they refunded my money. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. However, if it's not in your name you can't get this done. To Stubhub.com and surprisingly they were already on sale. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Been on the phone for hours wasted my whole day. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. What if I never got either? 3. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I have been attempting to contact you several times regarding ticket order #553613638. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. StubHub Refund Ticket by Phone. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Select the ticket group you'd like to sell. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). It's not fair to the seller or stubhub. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I purchased a Citi field parking pass for Mets opening day. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? I purchased tickets on their mobile app for a college basketball game. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. But you money hungry corporates line your pockets and just go on like we owed that money to you. Is it still taking 120 days? Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. my bank says 10+ days to get a decision if they will return my money. Stubhub STOLE THE MONEY FROM ME!!!!! Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. i have tried to call several times but have been on hold >3 hours on 2 occasions. All rights reserved. How do I get my money back? My tickets were 100% real. This is the worst service I have ever are ticketes but are tickets were NO good. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. If my ticket was valid I WOULD HAVE USED IT. to see the game on TV? On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Otherwise you will receive a voucher for 120% of your purchase price. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. Spent $314 for daughter and friend to see Harry Styles. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. 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Fans outside of North America are defaulted to a refund. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. The refund will typically process within 5 to 8 business days. We greatly appreciate our communitys patience and understanding during this extraordinary time.. Is there any way I can confirm that my Stubhub QR codes are still good?
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