The process for managing complaints had improved with evidence of patient apologies and the identification of trends. Map, Ask a Doctor Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. Sarah, Management Team. 43.1% vaccinated, of 1391 eligible people. Menu I have shared this feedback with the team who will be very happy to hear this. Saxonbrook Medical in Maidenbower, Crawley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. I needed help today and was called back in no time and medication issued. its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. My Mother has been seen in person and care excellent Saxonbrook Medical Northgate Surgery has medical staff of 6 to cater to your healthcare needs. All aspects of care for your pregnancy are provided. All staff members are fully aware of their Information Governance responsibilities and are subject to stringent training and auditing procedures. Advise you left a review and was asked to contact to speak to a member of the management team about it. Now impossible my Husband has tried to get an appt just b4 on 14th July 2022 was told to want till 18th July 2022 - Why? It reminds the audience how important vitamin C is for their immunity creatively. If you need help, call the practice. The Doctor that has looked after my Mother has an understanding manner of her age and independence Saxonbrook Medical Northgate Surgery,Cross Keys House,14 Haslett Avenue West,Crawley,West Sussex RH10 1HS, Information about the doctors surgery opening hours, appointments, online prescriptions, heal. This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. However, this isn't the problem. When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . Sarah, Management Team. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. Saxonbrook Medical Surgery Practice Information Please find more information on our practice in our Patient information leaflet. American College of Sports Medicine Oded Bar-Or International Scholar Award American College of Sports Medicine. Thank you, Saxonbrook Medical. Cross Keys House General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. The new addition to the site will allow the Saxonbrook team to administer up to 2,000 vaccinations per day and will be able to accommodate various vaccination clinics separate to the practice's day-to-day GP services. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. The doctors, nurses and actually all the staff were amazing, professional, calm and reassuring! Now impossible my Husband has tried to get an appt just b4 on 14th July 2022 was told to want till 18th July 2022 - Why? So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. On 8 November 2016 we undertook a further comprehensive inspection. Patient reviews of Saxonbrook Medical Centre - Page . I would also like to apologise for the service received when calling to the Practice. Let us know your preference. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. review titled Impossible to get appointments, review titled Great HRT knowledge and support. Please note on the form that you have sent these details in reply to your online review response. Saxonbrook Medical Practice in Maidenbower, Crawley, has opened the doors to its dedicated vaccination unit. Thousands of medical professionals marched through the streets of Madrid on Wednesday, for the eighth week, to denounce healthcare cuts made by the local government. We would also like to use analytical cookies to understand how our site is used and improve user experience. Impossible to get any, To be honest I'm not sure how to begin this review because it seems that everything regarding help, Report an issue with the information on this page. I am sorry to hear that you have been having trouble getting an appointment for a medication review. Saxonbrook Medical Centre GP has total 19591 registered patients, out of this there are 9756 female registered patients and 9835 male registered patients. Contact us Address Maidenbower Square Crawley West Sussex RH10 7QH Get directions (opens in Google Maps) Phone Reception 01293 450400 Online Visit GP surgery website However please contact us via our website contact the practice option and leave your husbands details and we will contact him to discuss the situation and resolve. I have shared this feedback with the team who will be very happy to hear this. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . Ask the Practice The practicehad madeimprovements in this area and had held audit meetings with the multi-disciplinary team to develop a programme and involve a range of clinical staff. I am sorry to hear you had a poor experience with us. Job summary. Staff were aware of current evidence based guidance. Staff told us that communication had improved and they felt involved in the development of the practice. We have a district nurse team attached to Saxonbrook Medical. I have passed your feedback onto our team who will be really pleased to hear this. I have passed your feedback to the team who will be delighted to hear it. Saxonbrook Medical Centre has not yet replied. . phone . The provider was aware of the requirements of the duty of candour. Drop your competitors from your business page. People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. Maidenbower Square Saxonbrook Medical: details with 62 reviews, phone number, work hours, location on map. Saxonbrook Medical Surgery General Practitioners Dr Hicham Nakouzi - Male MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner) Dr Jasna Gvozdenovic - Female MD MRCGP - Qualified 1995 Belgrade (Partner) Dr Lucy Cox - Female MBCHB MRCGP DRCOG Qualified 1998 Leeds Dr Catherine Eades - Female MRCGP - Qualified 2009 University of London RH10 7QH We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. We carried out an announced comprehensive inspection at Saxonbrook Medical on 15 March 2016. RH10 1HS 840 were here. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and. Improvements had been made with the development of a range of risk assessments and the way in which risks were managed wasevident. Saxonbrook Medical Centre is a GP/Doctors practice in Crawley. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. West Sussex Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. The team will be very pleased to hear your fantastic feedback. Improvements had been made to the reporting and recording of significant events and there was evidence of discussion and learning with staff. Kind Regards, Sarah. http://www.saxonbrook.net/staff1.aspx?t=1 Please be assured your feedback is taken very seriously and helps us to learn where we can improve. NHS West Sussex CCG is responsible for effective clinical commissioning of Saxonbrook Medical Northgate Surgery. We will use a cookie to save your choice. review titled Practice playing Russian Roulette with peoples health! Please do not send any patient information to this email address. 92.42% had confidence, of 186 respondents. People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. National survey results demonstration that satisfaction was below average in this area, however on the day of inspection patients told us there had been recent significant improvements with this. removal of moles and skin lesions) - provided in-house, Care Quality Commission Inspection Ratings, Flu vaccinations - Aged 65 and over group. Contact phone: 01403 330 320. There is a health visitor attached to Saxonbrook Medical at Maidenbower and Northgate surgeries: Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. I am pleased to hear that the service you have received all round has been positive. 37.01% were satisfied, of 186 respondents. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. I am delighted to hear that you have been pleased with the service and care the surgery team have provided for your mother. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! Ask the Practice Saxonbrook Medical Northgate Surgery Replied on 12 October 2022 Thank you for taking the time to post such a positive review about your experiences and the staff at Saxonbrook. but no good, cant even get the online requst answered prop was told to submit it again - why? Saxonbrook Medical Practice in Maidenbower, Crawley, has opened the doors to its dedicated vaccination unit. Theyve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and its GPs highly enough. Report review titled Practice playing Russian Roulette with peoples health! Receptionist always try to help if they dont know the answer they will always get back to me within 24 hrs .thank you, Report review titled Very helpful as unsuitable. As this is an anonymous platform I am unable to contact you. This is a rediculas system based on luck. Improvements were made to the quality of care as a result of complaints and concerns. Overall the practice is rated as good. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. The practice has introduced a new system where you have to make an appointment online. However, records relating to induction were not always evident or complete. I am pleased to hear that you found all of the GP's you saw to be knowledgeable in this area and that you felt listened to and respected. My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. Saxonbrook Medical Centre Saxonbrook Medical Centre, Maidenbower Square, Crawley, West Sussex . General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and. West Sussex Post code: RH12 0DD Courtyard Surgery - Salaried GP. The NFLPA's report card added that the Chiefs' training and medical facilities are also outdated . As this is an anonymous platform we are unable to contact you directly. We are fed up chasing back and forth to get these things sorted. Saxonbrook Medical Centre is one of the leading GP practice in Crawley and it is located at Maidenbower Square, Crawley, West Sussex, RH10 7QH. Saxonbrook Medical | Crawley West Sussex I have passed your feedback to the team who will be delighted to hear it. This provided patients with support with a number of issues including anxiety, depression, eating and mood disorders. There are over 5,450 part-time careers in Crawley waiting for you to apply! Map, Ask a Doctor Graham C. 4 February 2019, 8:31 pm Disgusting service yet again from The doctors . As this is an anonymous platform I am unable to contact you. Cross Keys House Thank you for taking the time to post a review. I am pleased to hear that you found all of the GP's you saw to be knowledgeable in this area and that you felt listened to and respected. Before you make your choice you can read more about our cookie policy. We would also like to use analytical cookies to understand how our site is used and improve user experience. Saxonbrook Medical Centre Please note eConsults are only available between 08.00am - 06.00pm on Monday to Thursday and 08.00 - 03.00pm On Fridays You can submit a request again from 8am today. Report review titled Dissatisfied as unsuitable. How to get to Saxonbrook Medical Maidenbower Surgery by Bus? I am pleased to hear that the service you have received all round has been positive. If you call for help you don't get it. Letter from the Chief Inspector of General. Report review titled as unsuitable Review titled Great HRT knowledge and support Rated 5 stars out of 5 by Tina - Posted on 17 June 2022 I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. Before you make your choice you can read more about our cookie policy. I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. The practice was rated as requires improvement for safe, effective, responsive and well-led services and overall. Correctional Staff Nurses provide basic and emergency health care services to persons housed within Kern County correctional facilities. 5,450 part-time jobs available in Crawley. Kind Regards, Saxonbrook Medical Team. Report review titled Poor practice as unsuitable, Thank you for taking the time to post a review, however I am very sorry to hear that you have had a bad experience with us. Sarah, Management Team, by Christopher - Posted on 14 January 2022. Thank you to all at Saxonbrook. 14 Haslett Avenue West Kind Regards, Sarah. Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. The practice has introduced a new system where you have to make an appointment online. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. The reception staff always go above and beyond to help which is so much appreciated especially in the current climate. Patients can contact Saxonbrook Medical Northgate Surgery at 01293 450400 for appointments. Saxonbrook Medical Surgery Self Help Coughs, backaches, flu and other minor illnesses. Crawley Please see Saxonbrook.net for all non-urgent enquires. Patients can contact Saxonbrook Medical Centre at 01293 450400 for appointments. Your post in anonymous so I am unable to contact you directly. I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. The design of this healthcare email is interesting and the content is very clear and precise. The practice proactively sought feedback from staff and patients, which it acted on.
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